FAQsHow long will it take to receive my order?
Most orders ship within 24-48 hours from the time that they're placed, however during times of heavy volume, such as immediately following a sale for one of our limited edition vinyl titles, processing times may be longer. At SL9, we pride ourselves in offering among the fastest processing and delivery times in the industry.
What is the double box option for vinyl records?
For those discerning vinyl collectors who prefer to give their precious vinyl acquisition the best chances of arriving in one piece, we offer the double-box option. This consists of a standard LP mailer surrounded by some form of cushioning and placed inside a larger outer box. Of course there is no fool-proof way to make sure that your chosen delivery service does not destroy your package while in transit, however for a mere $2 additional cost, the double-box option can drastically increase your record's chances of arriving safely.
Who packs and processes the orders at SL9?
SPACELAB9 is staffed by die-hard record collectors with nearly 30 years of experience in selling and shipping records through the mail. As collectors ourselves, we understand how important it is to make every effort to ensure that your records arrive safely. Although there is no 100% fool-proof way to guarantee that records are delivered safely, the dedicated team at SL9 go to great lengths to make sure that your records are packed as safely and securely as possible, using the highest quality mailers and packing materials available today. All orders shipped within North America are processed and packaged by the experienced and professional in-house staff in our New York office. Exclusive European variants sold from SPACELAB9.COM are processed and shipped by our trusted and experienced fulfillment partners at Blackscreen Records in Germany.
I saw a box that said "click here if you would like the vinyl removed from the jackets during shipping" during checkout. What does that mean?
One of the most frequent causes of damage to a record package during transit is the dreaded seam split - tears in the bottom, top or side edge of a record that happen as a result of the vinyl being left inside the jacket during shipping and as a result tearing through the edges of the inner sleeve and jacket when being tossed around by the delivery service. By selecting this option at checkout, we will open the shrink wrap on your record and remove the vinyl from the jacket(s) to ensure that unsightly seam splits do not occur.
Does SL9 take requests?
Absolutely! We want to hear your opinions so click on the "Suggestion Box" link in the footer of this site and let us know what you would like to see more of from SPACELAB9!
Does SL9 publish video games?
Yes! Our first titles are now in the works and we look forward to launching the first of our physical game titles during mid-2018. If you are a developer who would like to work with SL9 to see your game come to life in physical format, please get in touch HERE.
My question isn't answered here. Now what?
Not to worry! Please visit our CONTACT page and we will be happy to answer your questions as quickly and accurately as possible.