Refund policy

Effective Date: June 1st, 2015 / Last Updated: June 26th, 2026

RETURNS & EXCHANGES

All sales are final. SPACELAB9 does not accept returns or offer refunds for non-defective items.

Exchanges may be considered for defective merchandise only, at the sole discretion of SPACELAB9. To be eligible for an exchange:

  • You must contact us at store@spacelab9.com within 30 calendar days of delivery

  • You must receive written approval before returning any item

  • Returned items must be shipped in their original packaging and condition

All returned items will be inspected upon receipt. SPACELAB9 reserves the right to determine eligibility for exchange. If a replacement is unavailable, a refund may be issued at our sole discretion to your original payment method.

We do not guarantee availability of replacement inventory for limited edition or collector releases.

ORDER CANCELLATIONS

Orders may be cancelled prior to shipment. To request a cancellation, please contact store@spacelab9.com as soon as possible.

SPACELAB9 reserves the right to charge a restocking or processing fee of up to 15% of the item price on cancelled orders. Once an order has shipped, it cannot be cancelled or refunded.

EU CONSUMERS: RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union, you have the right to withdraw from your purchase contract within 14 days of receiving your order, without giving any reason. This right applies under EU Directive 2023/2673 and the EU Consumer Rights Directive (2011/83/EU).

To exercise your right of withdrawal, use the EU Right of Withdrawal form on our website. You will receive a confirmation email upon submission.

The withdrawal period runs from the day you (or a third party designated by you) receive the last item in your order. To meet the withdrawal deadline, submit your withdrawal request before the 14-day period expires.

Upon a valid withdrawal, SPACELAB9 will reimburse all payments received from you, including standard delivery costs, no later than 14 days after receiving your withdrawal notice or the returned goods, whichever is later. Reimbursement will be made using the same payment method you used for the original purchase, unless expressly agreed otherwise.

You must return the goods to SPACELAB9 without undue delay and no later than 14 days after notifying us of your withdrawal. Return shipping costs are your responsibility unless the item is defective.

Note: Sealed audio recordings (vinyl records) that have been unsealed after delivery may be exempt from the right of withdrawal. Contact store@spacelab9.com with questions.

ADDITIONAL NOTES

  • SPACELAB9 is not responsible for items lost or damaged in transit during return shipping.

  • Refunds, if approved, may take up to 10 business days to process.

  • This policy applies to purchases made directly through SPACELAB9.com. For items purchased via third-party platforms (e.g., Amazon, TikTok Shop), please refer to the respective platform's return policy.